Retail Supervisor

Posted on: April 26, 2019

Job Description

We are looking for a Barista/Retail Supervisor to join our team. Our ideal candidate is self-driven, motivated, enthusiastic, and hard-working.

Responsible for monitoring and ensuring that all systems and standard operating procedures are met for all areas that directly report to him/her. Primary responsibilities are overseeing all aspects of Dessert Case, Beverage Center, retail merchandise, and service. Ensure that we operate efficiently and profitably while maintaining our reputation and ethos; and responsible for the performance, quality standards, health and safety of Desserts Etc.


  • Tipped Position
  • Medical Benefits
  • 401K Match
  • Flexible Schedule
  • Bonuses
  • Employee Appreciation


  • High quality customer service
  • Required to be a key-holder for opening and closing procedures
  • Execute steps to open a register and stock with needed opening currency totals
  • Responsible for all processes associated with opening and closing POS system for business
  • Attend to customer needs, resolve customer complaints, and improve customer experience
  • Work with management to train and monitor sanitation and food handling in accordance to HAACP and ServSafe guidelines.
  • Assist our guests with their Dessert orders
  • Prepare hot and cold drinks in accordance with guests needs
  • Maintain a clean and tidy work area
  • Follow health and safety guidelines



  • Experience as a barista
  • Excellent communication skills, both oral and written, with comfort in working on computers, talking and texting on phones, and using the internet as a resource when needed
  • Working knowledge and comfort working with Microsoft Word, Microsoft Excel, and general POS system understanding
  • Ability to implement and maintain systems for staff as directed by Leadership
  • Ability to effectively train staff, build team morale, maintain a positive motivated staff, while holding staff accountable for following company standards and procedures.
  • High integrity with a great attendance record
  • Ability to work a flexible schedule to include weekends
  • Strong attention to detail
  • Ability to listen and communicate effectively
    Please send your resume or our application to; or give Mary a call 717-533-7505

View Job Openings at Our Other Venues:

Hershey Pantry The Pantry Cafe